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Privacy Policy

Effective Date: May 20, 2026 Last Updated: May 20, 2026 (Data Security section added; A2P review pass)

This Privacy Policy explains how Big Steele Music LLC ("Big Steele," "we," "us," or "our") collects, uses, and shares information when you visit bigsteele.com (the "Site") or use any of our services. Big Steele is the operating brand of Big Steele Music LLC.

If you have questions about this policy, email info@bigsteele.com.

1. Information We Collect

Information you provide directly

  • Contact and inquiry forms (e.g., /contact, /speaking). Name, email, phone (optional), organization, event details, and the contents of your message.
  • Booking and consulting requests (e.g., /book). Name, email, company, revenue range, and the challenge you'd like help with.
  • Bootcamp registrations (e.g., /bootcamp). Name, email, and optional phone.
  • Customer portal accounts (/portal). Email, password (hashed by our authentication provider), and any profile fields you choose to enter.
  • Payments. If you make a purchase, payment card details are collected directly by our payment processor (Stripe). We never see or store full card numbers on our servers.
  • SMS consent. If you check the SMS consent box on a form, we record your phone number, the consent state, and the server-side timestamp of consent for compliance recordkeeping.

Information collected automatically

  • Log and device data. IP address, browser type, operating system, referring page, pages visited, and timestamps.
  • Cookies and similar technologies. We use first-party cookies and local storage to keep you signed in and remember preferences, and third-party analytics/marketing tools (described below) that may set their own cookies.
  • Analytics. We use Vercel Web Analytics and the Meta (Facebook) Pixel to understand site traffic, conversion patterns, and which content performs.

2. How We Use Information

We use the information we collect to:

  • Respond to inquiries, fulfill bookings, and provide services you've requested.
  • Authenticate accounts and operate the customer portal.
  • Process payments and manage subscriptions.
  • Send transactional messages (appointment reminders, order confirmations, account notifications, customer-care replies). If you've explicitly opted in to SMS, we may send these by text as well.
  • Improve the Site and our services.
  • Comply with legal obligations and enforce our agreements.

We do not sell your personal information.

3. SMS / Text Messaging

If you check the SMS consent box on a form, you authorize us to send non-marketing text messages to the phone number you provided (e.g., inquiry replies, appointment reminders, account notifications). Standard message and data rates may apply. Reply STOP to opt out and HELP for assistance. See our SMS Messaging Terms for full details.

Mobile information and SMS opt-in data is never shared with third parties or affiliates for marketing or promotional purposes.

4. How We Share Information

We share information only with the following categories of recipients, and only as needed to provide the services described above:

  • Service providers that help us operate the Site and our services, including: Supabase (database, authentication, file storage), Stripe (payment processing), Resend (transactional email), GoHighLevel (customer relationship management and SMS delivery), Cloudflare (content delivery and DNS), Vercel (analytics), Meta (Facebook Pixel for advertising attribution), and OpenAI (AI features where applicable).
  • Legal and safety. If we believe disclosure is required by law, court order, or to protect rights, property, or safety.
  • Business transfers. In connection with a merger, acquisition, financing, or sale of assets, in which case we'll take reasonable steps to ensure the recipient honors this policy.

5. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect the personal information we collect, including contact information, account information, payment-related records, and SMS consent records. These safeguards may include secure hosting providers, access controls, authentication systems, encrypted transmission where supported, and limiting access to information only to authorized personnel and service providers who need it to provide services on our behalf.

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we work to maintain appropriate safeguards for the type of information we collect and process.

6. Retention

We retain information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. SMS consent records are retained for the duration required by carrier and regulatory rules.

7. Your Choices

  • Email. Every marketing email includes an unsubscribe link.
  • SMS. Reply STOP at any time to opt out of all texts from us.
  • Cookies. Most browsers let you reject or delete cookies. Doing so may break certain Site features.
  • Account data. Email info@bigsteele.com to request access, correction, or deletion of personal data we hold about you.

8. Children

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we'll delete it.

9. International Users

The Site is operated from the United States. If you access it from outside the U.S., you understand and consent to your information being processed in the United States.

10. Changes to This Policy

We may update this policy from time to time. The "Last Updated" date at the top will reflect the most recent revision. Material changes will be communicated through the Site or by email where appropriate.

11. Contact

Big Steele Music LLC Email: info@bigsteele.com Website: https://bigsteele.com/